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Welcome to Pure Passions Lingerie.com. We pride ourselves in offering you the very best in stylish, sexy lingerie, clothing and swimwear from some of the top manufacturers in the business.
We are owned and operated by Passions Direct, a lingerie retailer located in the state of Virginia. We are strictly online and do not have a brick and mortar store. The low overhead allows us to pass the savings on to you, our customer.
To keep costs low to better serve you, we provide customer service via email only. Please do not hesitate to email us for any questions or concerns you may have. To ensure your satisfaction our customer service representatives are here from 9:00 am to 5:00 pm est. Monday thru Friday.
Customer Service
Our customer services representatives are here from 9:00 am to 5:00 pm Monday thru Friday to answer all inquires via email only. This helps keep our costs low while ensuring your satisfaction. We pass the savings along to you, our customer.
International Orders
We welcome international orders and offer several methods of shipping. Customer is repsonsible for any customs fees-duties-taxes related to their purchase. If you have any questions regarding such fees, please contact your local customs office.
Shipping Information
Please note: it takes 7-10 days to process and ship your order, plus transit time. Please allow sufficient time for delivery. A delivery confirmation number will be emailed to you upon shipment. We use USPS for shipping most orders, we reserve the right to change the shipping carrier at our discretion.
We do not ship orders to unmatched addresses. Your shipping address must be in your credit card file for us to be able to process and ship your order.
Refuses or undeliverable packages will incur a 15% restocking fee.
Order Cancellation
You may cancel your order if it is not in transit. Once the order has shipped, customer will have to return the package at their own expense. Customer must contact the customer service department for a Return Authorization Number if the order has already shipped. Opened packages will not qualify for return or refund.Sales Tax
Virginia residents will automatically be charged 5% state sales tax to their order. Packages destined to Virginia will also be charged the 5% sales tax.
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